Scania – one of the world’s leading manufacturers of trucks and busses – expected a visit of VIP guests from a large Japanese customer. The Japanese guests were invited to Sweden to visit the Head quarter of Scania and see the production plant where the large vehicles are being produced.

Prior to the visit, a team was working hard to make a detailed and well organized program with exciting technical content and a sample of some of the many northern magnificents – including visits to Stockholm, Helsingfors and Copenhagen with guided tours and many other different activities.

Professional and reliable

The guest’s feedback was very positive. They experienced the program as very well organized. It means a lot to us that we have professional and reliable contacts that can take good care of our customers and give them great experiences. The great thing about Hadler DMC is that they always get acquainted with the need and culture of their target group so both arrangements, dinners and hotels are perfect. We and our customers appreciate that”, says the Swedish project manager.

The Day

Scania chose Hadler DMC as operator of the Danish part of the program, which offered a visit in the stunning, old amusement park Tivoli, a canal tour in a hired boat, exquisite dinner adjusted to Japanese taste and accommodation at a hotel in the city center of Copenhagen. The Japanese guests were during their stay accompanied by a Japanese speaking guide, so they were secured the full profit of their visit in the Danish capital.

Our Japanese guests appreciate, how we manage details, and that we always deliver the best quality. Therefore it was important for us that all arrangements were of a special high standard”, emphasizes Ulla Miller.

Ulla Miller stated that working with Hadler DMC was an obvious choice: “Beforehand I had a good impression of Hadler from their great newsletters and I thought they seemed to be the organizer with the variety, expertise and quality we need when we arrange accommodation and activities for our guests”.

Ulla Miller and her co-workers are happy about the cooperation with Hadler DMC: “We now know, that we can be sure that our customers will get a good experience and things are being done when we entrust our guests to Hadler DMC. It is good to know, that they take good care of our customers“, says Ulla Miller.